Refund Policy
Legal Disclaimer
By purchasing from Sunkissed Essentials, you acknowledge and agree to the terms of this Refund Policy. We strive to provide high-quality, handcrafted products, and due to the nature of our business, all sales are considered final unless otherwise stated. This policy outlines the circumstances in which refunds, exchanges, or store credit may be granted. If you have any concerns about your order, please contact us at sunkissedcreateco@gmail.com within the specified time frame.
Our Approach to Refunds
​At Sunkissed Essentials, every item is made with love and care, and we want you to be happy with your purchase. Since many of our products are handmade or custom-made, we cannot offer refunds on all items. However, if there is an issue with your order, we will do our best to make it right. We believe in treating our customers with fairness and honesty, just as we would want to be treated.
Refund Policy
Refunds or exchanges may be considered under the following conditions:
-
Your item arrives damaged or defective (must be reported within 14 days of delivery with photos as proof).
-
You received the wrong item.
Unfortunately, we do not offer refunds or exchanges for:
-
Buyer’s remorse or change of mind.
-
Items damaged due to mishandling after delivery.
-
Custom or personalized items.
​​
If you believe you qualify for a refund or exchange, please follow these steps:
-
Contact us at sunkissedcreateco@gmail.com within 14 days of receiving your order.
-
Provide your order number and clear photos of the issue.
-
Wait for our response—if approved, we will provide instructions for returning the item (if applicable).
​​
-
Approved refunds will be issued to the original payment method within 7 business days.
-
Store credit or exchanges will be processed once we receive the returned item (if required).
-
Customers are responsible for return shipping costs unless the issue was due to our mistake.
​
Sunkissed Essentials reserves the right to update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Effective Date: March 6th, 2025